In 6 months of 2023, the contact center of the Naftogaz of Ukraine processed more than 3.5 million calls

After the beginning of the full-scale invasion of Russia due to the impossibility of a number of gas companies to supply gas to the population at a preferential rate from May 1, 2022, another 10.6 million households became clients of the Gas Supply Company Naftogaz of Ukraine as a supplier of "last hope".

Thus, the total number of serviced households increased to 12.4 million.

After the transfer to Naftogaz of Ukraine for maintenance, the number of calls from customers to the contact center hotline increased 6 times. The average number of calls per month exceeded 530,000.

Taking this into account, Naftogaz of Ukraine has doubled - to 300 - the number of operators who answer calls, communicate in social networks, work with requests in chatbots, and process electronic and written customer requests.

However, even this number of contact center operators is not enough to provide high-quality service to all citizens' requests. Therefore, the company invests funds in the purchase of telephone communication. The corresponding announcement was placed in the Prozorro system.